Troubleshooting¶
- naisdevice cannot connect, yet
/msg @Kolide status
is happy!- Disconnect and re-connect
naisdevice
=)!
- Disconnect and re-connect
- Kolide is reporting that your device has not been seen "in a long time"
- Browser does not open after you click connect and naisdevice
- Restart your default browser.
- Outgoing UDP connections to 51820/UDP must be open in your firewall and or modem provided by your ISP.
- Try using hotspot to eliminate router config problems (remember to disconnect from WiFi on your hotspot device and make sure you use 4G/5G by checking https://www.ipaddress.my/)
- Fresh start
- Stop naisdevice
- Remove configuration directory
- Mac:
rm -r "~/Library/Application Support/naisdevice/"
- Linux:
rm -r "~/.config/naisdevice/"
- Windows:
rmdir /s "C:\ProgramData\NAV\naisdevice\"
- Mac:
- Start naisdevice
- Agent log contains 'Failed to parse address book: proto: (line 2:3): unknown field "CertRenewal"'
- Stop naisdevice
- Edit agent config and remove
CertRenewal
field- Mac:
~/Library/Application Support/naisdevice/agent-config.json
- Linux:
~/.config/naisdevice/agent-config.json
- Windows:
C:\ProgramData\NAV\naisdevice\agent-config.json
- Mac:
- Start naisdevice
- Some internal services (eg. Jira, Confluence, GCP/gcloud) redirect you to a page asking you to enroll your device in Microsoft Intune
- Check if you have IPv6 addresses and disable if possible. naisdevice doesn't support IPv6 yet.
Last update:
2023-08-08
Created: 2020-10-28
Created: 2020-10-28