Troubleshooting

• naisdevice cannot connect, yet /msg @Kolide status is happy!
  • Disconnect and re-connect naisdevice =)!
• Kolide is reporting that your device has not been seen "in a long time"
  • Reinstall (uninstall -> install)
• Browser does not open after you click connect and naisdevice
  • Restart your default browser.
• Outgoing UDP connections to 51820/UDP must be open in your firewall and or modem provided by your ISP.
  • Try using hotspot to eliminate router config problems (remember to disconnect from WiFi on your hotspot device and make sure you use 4G/5G by checking https://www.ipaddress.my/)
• Fresh start
  • Stop naisdevice
    • Mac: rm -r "~/Library/Application Support/naisdevice/"
    • Linux: rm -r "~/.config/naisdevice/"
    • Windows: rmdir /s "C:\ProgramData\NAV\naisdevice\"
  • Start naisdevice

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Last update: 2023-01-24
Created: 2020-10-28