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Troubleshooting

  • naisdevice cannot connect, yet /msg @Kolide status is happy!
  • Disconnect and re-connect naisdevice-agent =)!
  • If you used MacOS migrate assistant, remove your old config rm -r "~/Library/Application Support/naisdevice" before you start naisdevice.
  • Outgoing UDP connections to 51820/UDP must be open in your firewall and or modem provided by your ISP.
  • If Kolide is reporting that your device has not been seen "in a long time" try reinstalling. Uninstall
  • If a browser does not pop up after you click connect and naisdevice is stuck authenticating, restart your default browser.