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Troubleshooting

  • naisdevice cannot connect, yet /msg @Kolide status is happy!
    • Disconnect and re-connect naisdevice =)!
  • Kolide is reporting that your device has not been seen "in a long time"
  • Browser does not open after you click connect and naisdevice
    • Restart your default browser.
  • Outgoing UDP connections to 51820/UDP must be open in your firewall and or modem provided by your ISP.
    • Try using hotspot to eliminate router config problems (remember to disconnect from WiFi on your hotspot device and make sure you use 4G/5G by checking https://www.ipaddress.my/)
  • Fresh start
    • Stop naisdevice
    • Remove configuration directory
      • Mac: rm -r "~/Library/Application Support/naisdevice/"
      • Linux: rm -r "~/.config/naisdevice/"
      • Windows: rmdir /s "C:\ProgramData\NAV\naisdevice\"
    • Start naisdevice
  • Agent log contains 'Failed to parse address book: proto: (line 2:3): unknown field "CertRenewal"'
    • Stop naisdevice
    • Edit agent config and remove CertRenewal field
      • Mac: ~/Library/Application Support/naisdevice/agent-config.json
      • Linux: ~/.config/naisdevice/agent-config.json
      • Windows: C:\ProgramData\NAV\naisdevice\agent-config.json
    • Start naisdevice
  • Some internal services (eg. Jira, Confluence, GCP/gcloud) redirect you to a page asking you to enroll your device in Microsoft Intune
    • Check if you have IPv6 addresses and disable if possible. naisdevice doesn't support IPv6 yet.
Last update: 2023-08-08
Created: 2020-10-28